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The
RightStuf International, Inc.
| Web Address: |
www.rightstuf.com |
| Contact: |
US 1-800-338-6827
International 1-515-252-6116
Fax: 1-515-252-6116
Email: info@rightstuf.com
Snail Mail:
The RightStuf International, Inc
PO Box 71309
Des Moines, IA 50325
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| Print Catalog Available?: |
Yes,
and this thing is MAMMOTH. Check out the instructions on their
page to order. You can also download and adobe acrobat
version of the catalog. |
| Payment Accepted: |
Mastercard,
Visa, American Express, JCB, PayPal, and Discover.
If paying by mail (they accept orders via the online store,
fax, postal mail, and phone orders) they also accept money
orders and domestic checks (no international checks). Paypal
payments are sent to paypal@rightstuf.com. |
| Bonus!: |
RightStuf
has a great selection of anime VHS and DVD, they even carry
some Laserdiscs. They carry a lot of old favorites and put
up pre-orders to the newest stuff as soon as there is a a
release date it seems. Check out their bargin bin and weekly
specials. There is some great anime in there for sometimes
less than $5 a tape! The prices are just unbeatable in the
bargin bin, which has ever changing stock, and the weekly
specials almost always have something I want in them. Every
order I've ever received from them has included fun "extras".
I've gotten notepads with anime characters on them, a "mew"
pokemon cdrom thingie, mini-poster/ads for upcoming anime
by the score. I got a great Magic Knights Rayearth Poster,
and a nice X the movie one as well. |
| Watch Out! |
Backorders
are pretty common (at least off of stuff on the weekly specials
and bargin bin) and pre-order pages arent always obvious either.
Either one can delay your order by weeks, sometimes months!
It's also impossible to track your order from their webpage
so there is no easy way to find out why your order may be
delayed. They do send you letters if its backordered, but
if its because you've accidentally preordered something you
have to call and ask. They also require that the package be
signed for on its arrival, so you can't even sign the little
yellow slip for them to leave it when your not there. So if
you're like me and you aren't home during the day, and you
don't work somewhere you can have packages sent to you, you
might have trouble receiving your packages. |
| Personal Experience: |
I've
ordered from the store multiple times, and it may take a while
for the order to come (I've had backorders several times)
I've always been satisfied with the service to come back for
more. One time I ordered about a $100 worth of merchandise
from them and it was held up by one item being backstocked.
I received a letter that part one of a 2 part series was apparently
no longer avaiable, but the rest of the order would be sent
to me. I was disappointed but not heartbroken. But imagine
my surprise when I received the package and the tape was included!
Also in the box was a letter apologizing that the tape was
not available and deducting it from my order. Now, part of
me was tempted to just let the error slide, but I stuck to
my morals and notified them of their error via their customer
service email. I got a response almost immediately (from a
real person not an autoresponder). They thanked me and notified
me that a charge for the tape would be appearing on my credit
card bill shortly (I had offered to let them give it to me
for free if they really wanted to, but they didn't take me
up on my offer, LOL). I continue to shop with Rightstuf, and
am a big fan of their store. |
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